Terms and Conditions for Clerkenwell Carpet Cleaners

Welcome to the terms and conditions for Clerkenwell Carpet Cleaners. These terms set out the basis on which carpet and upholstery cleaning services are provided, including the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to every service. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any appointment.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider trading as Clerkenwell Carpet Cleaners, and references to “you” and “your” mean the customer requesting the services. These conditions apply to all domestic and commercial carpet cleaning appointments unless otherwise agreed in writing. Any variation to these terms is only valid if confirmed by us in writing.

The following terms are intended to be clear and fair. They protect both parties by setting expectations in advance, especially where access, equipment, drying times, stains, pre-existing damage, and payment timing are concerned. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

1. Booking process

All bookings for carpet cleaning services are subject to availability and acceptance by us. A booking request may be made through the channels we make available from time to time, and a booking is only confirmed once we have accepted the requested date, time, and service scope. We may request additional information before confirming a booking, including the size of the area to be cleaned, flooring type, stain concerns, access restrictions, parking limitations, and whether specialist treatment is required.

When a booking is made, you must ensure that the details provided are accurate and complete. This includes room count, approximate carpet area, the presence of fragile or valuable items, and any previous treatment or damage. If the information provided is incorrect or incomplete, the final price, timing, or suitability of the service may change. We reserve the right to refuse or reschedule a booking where the property condition, access, or requested work is unsuitable or unsafe.

You are responsible for ensuring that the property is ready for the service at the agreed time. This includes clearing accessible floor areas where reasonably possible, moving small personal items, and ensuring that children and pets are kept away from the work area. We may decline to begin work if conditions prevent safe or efficient service delivery. If a visit is delayed because access is not available or the property is not ready, waiting time may be chargeable or the appointment may be treated as a late cancellation.

2. Service scope and customer responsibilities

Our carpet and upholstery cleaning services are designed to remove dirt, dust, odours, and common soiling to a professional standard. However, cleaning outcomes can vary based on carpet age, fibre type, staining, wear, previous treatments, and environmental conditions. We do not guarantee the complete removal of all stains, odours, or marks, especially where these have become permanent, chemically altered, or set into the fibres over time.

The customer must disclose any known issues that may affect the service, including weak seams, loose carpets, dye instability, underfloor heating, prior water damage, moth damage, mould, or recent renovations. Failure to disclose relevant information may increase the risk of damage and may limit our liability. Where specialist treatment, extra drying time, or additional equipment is needed, this may be charged separately.

3. Pricing and payment

All prices are quoted in pounds sterling and may be stated as fixed fees, minimum charges, room-based rates, or estimates based on the information provided at booking. Unless expressly stated otherwise, quotations are based on the scope of work described at the time of booking and may change if the actual conditions differ from those described. If the service required exceeds the original booking, we will explain any revised charge before continuing where reasonably possible.

Payment is due on completion of the service unless another arrangement has been agreed in advance in writing. We may accept cash, bank transfer, card payment, or other payment methods as stated at the time of booking. If payment is not made immediately where required, we may invoice you and reserve the right to charge reasonable recovery costs, administration fees, and statutory interest on overdue amounts, subject to applicable law.

Any discount, promotion, or special offer is subject to the terms attached to that offer and may be withdrawn without notice where permitted by law. Vouchers and promotional pricing cannot usually be exchanged for cash and may not be combined unless expressly stated. Additional charges may apply for difficult access, urgent appointments, parking costs, congestion-related delays, heavy contamination, or extra treatment requested on site.

If we provide an estimate, it is based on the information available at that time and does not amount to a fixed price unless we clearly say so. An estimate may change if the condition of the carpets, the size of the area, or the complexity of the work is materially different from what was described. We will act reasonably and communicate any significant change before continuing the work wherever practical.

4. Cancellations, postponements, and no-shows

You may cancel or reschedule a booking, but please give as much notice as possible. Cancellations made within an agreed notice period may not incur a fee, while late cancellations or missed appointments may be charged because time and resources have already been reserved. The specific notice period, where applicable, will be stated at the time of booking or in any written confirmation.

If we must cancel or reschedule due to illness, equipment failure, unsafe conditions, travel disruption, or any event outside our reasonable control, we will offer an alternative appointment where possible. We are not responsible for any indirect losses caused by such changes, although we will take reasonable steps to minimise inconvenience. In the event that you are not present, fail to provide access, or do not supply the agreed information needed to complete the service, the booking may be cancelled and a charge may apply.

5. Liability and limitations

We will provide services with reasonable care and skill, in accordance with applicable consumer and business law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, our liability is limited as set out below.

We are not liable for pre-existing damage, poor carpet condition, hidden defects, defects caused by age or wear, or issues that arise because of inaccurate information provided by the customer. We are also not responsible for colour loss, shrinkage, pile distortion, or other adverse results where these are inherent risks of the material or due to prior chemical treatment. Where possible, we may carry out spot testing before treatment, but this does not eliminate all risk.

To the fullest extent permitted by law, we will not be responsible for indirect or consequential losses, loss of profits, loss of business, loss of opportunity, or any damage arising from delay, unless caused by our proven negligence or breach of contract. If we are found liable for any claim, our total liability will be limited to the amount paid for the relevant service, except where the law requires otherwise.

It is your responsibility to remove or secure fragile, valuable, or sentimental items before the service begins. We will take reasonable care while working in your property, but we cannot accept liability for items left in treated areas unless damage is caused by our negligence. We are also not liable for water marks or re-soiling caused by poor ventilation, inaccessible areas, or movement of furniture too soon after cleaning.

6. Waste regulations and environmental responsibilities

We aim to carry out all carpet cleaning services responsibly and in line with applicable environmental and waste-handling requirements in the United Kingdom. Waste produced as a direct result of our work, such as waste water, removed debris, or contaminated materials, will be handled in a lawful and environmentally responsible manner. We will not knowingly dispose of any waste in a way that breaches applicable regulations.

Where waste must be collected, transported, or disposed of, we may use licensed carriers or approved methods where required by law. If any material is identified as hazardous, contaminated, or unsuitable for ordinary disposal, you must tell us in advance. Additional charges may apply where special handling, disposal routes, or protective measures are necessary. We may refuse to remove certain items if doing so would create a legal, health, or safety risk.

You must not ask us to dispose of prohibited waste, controlled waste, or any item that requires special licensing or authorisation unless this has been agreed in advance and can be lawfully carried out. If the service generates waste beyond normal cleaning residue, you are responsible for ensuring the correct permissions and arrangements are in place unless we have expressly agreed otherwise.

7. Access, safety, and property conditions

You must provide safe and reasonable access to the property and the areas to be cleaned. This includes notifying us of security requirements, parking restrictions, stair access, lift limitations, or any conditions that may affect entry or completion of the service. If we cannot access the work area safely, we may refuse to proceed or may charge for wasted attendance.

We may stop work if we believe that conditions are unsafe for our staff or for your property. This includes exposure to electrical hazards, aggressive behaviour, unsafe structural conditions, animal risk, or unsuitable chemical contamination. Any interruption for safety reasons will not be treated as a breach of contract by us.

8. Complaints and service concerns

If you have any concern about the service provided, you should raise it as soon as reasonably possible so that we can assess the issue. Where a complaint relates to an area that has not yet fully dried, we may ask you to wait until drying is complete before forming a final view. We may request photographs, access for inspection, or reasonable cooperation to investigate the matter.

If a genuine issue caused by our workmanship is identified, we may, at our discretion and where appropriate, offer a re-clean, corrective treatment, or a partial refund. This will depend on the nature of the problem and whether the issue can reasonably be rectified. Any such remedy is offered without admission of liability except where liability is established by law.

9. Force majeure

We are not responsible for failure or delay in performing our obligations where this is caused by events beyond our reasonable control. Such events may include severe weather, transport disruption, strikes, utility failure, fire, flood, pandemic-related restrictions, equipment shortages, or acts of government or third parties. Where possible, we will contact you to rearrange the service for an alternative date.

10. Data and records

We may keep records relating to bookings, payments, service notes, and communications for business administration, legal compliance, and dispute resolution. Any personal information will be handled in accordance with applicable data protection law and our privacy practices, where relevant. We will only use information necessary to manage the booking, provide the service, or meet legal obligations.

11. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may benefit from any mandatory rights under UK consumer law that cannot be excluded by contract. The courts of England and Wales shall have exclusive jurisdiction, except where applicable law gives you the right to bring proceedings elsewhere.

12. General provisions

These terms form the entire agreement between you and us in relation to the service, except for any written variation agreed by both parties. No waiver of any term shall be effective unless made in writing, and any failure by us to enforce a provision at any time shall not be treated as a waiver of our rights. Headings are included for convenience only and do not affect interpretation.

By proceeding with a booking for Clerkenwell carpet cleaners services, you confirm that you have read, understood, and accepted these terms and conditions. We recommend keeping a copy of the confirmation and any service notes for your records. These terms are designed to support a clear, lawful, and professional service relationship for every carpet cleaning appointment.

If you do not agree to any part of these terms, you should not proceed with the booking. Acceptance may be express or implied by confirmation of the appointment, permission to start work, or payment for the service. These terms apply as of the date of publication and may be updated from time to time.